#930708 | Company NMLS #1313859
Lois was exceptionally knowledgeable about reverse mortgages and the policies of the company. She is a very kind and thoughtful representative of the company and made a somewhat difficult situation much more bearable. My only regret is that Lois lives too far away for us to cultivate a relationship. I am sure that she treats all of her customers with as much care and concern as she treated us. We are very grateful that she was our representative. We easily score her 10/10 on all categories: knowledge of how a reverse mortgage works, sincerity, and kindness. We are happy our mortgage has closed, but we will miss the almost-daily talks with Lois.
After our reverse mortgage and having less of a monthly expense, it will give us more expendable cash. It was so refreshing to deal with someone as professional, courteous and knowledgeable as Lois. At all times, we felt confident that Lois had our best interest at heart, and in today’s world that is a rare commodity.